Frequently Asked Questions

  • What is a Virtual Assistant?

    A Virtual Assistant is a self-employed professional who works remotely on a freelance basis, providing administrative and business support.


    Using their own equipment and software, a Virtual Assistant supports small business owners with day-to-day tasks such as administration, email and diary management, and other essential duties.


    As Virtual Assistants are self-employed, this can be a cost-effective solution for businesses, as there are no employer costs such as tax, National Insurance, sick pay or holiday pay.

  • How can a Virtual Assistant help me?

    Sometimes there simply aren’t enough hours in the day, and a Virtual Assistant can provide valuable professional support.


    By taking care of time-consuming administrative tasks, a Virtual Assistant helps keep your business running smoothly, allowing you to focus on what matters most.


    This can improve productivity, reduce stress, and support a better work-life balance.

  • Are you registered with a government body?

    Yes. I am registered with the Information Commissioner’s Office (ICO).


    My registration number is ZB652277.

  • Are you insured?

    Yes. I am insured through Markel Direct and hold the following cover:

    • Cyber Liability Insurance
    • Professional Indemnity Insurance
  • Can I hire you for a one-off task, or do you require a long-term commitment?

    Absolutely. I offer both ongoing package support and ad hoc support for one-off or short-term tasks, depending on your needs.

  • How does it work?

    If you’re interested in working together, please get in touch via the Contact page with a brief overview of your requirements.


    We’ll then arrange a video call to discuss your needs and objectives. Once everything has been agreed, I’ll send over a contract outlining the scope of work and agreed details.


    Work will begin once the contract has been signed and any required payment has been received.

  • What are your working hours?

    My working hours are 8am – 4pm, Monday to Friday, excluding bank holidays.

  • Do you require a contract agreement before starting work?

    Yes. A signed contract agreement is required before any work begins, to ensure clarity and protection for both parties.

  • What are your terms of payment?

    For ad hoc support, the first hour is payable in full prior to any work being carried out. This confirms availability and allows work to begin promptly.


    For package support, a 50% deposit is required before work commences. Your start date will be confirmed once the deposit has been received and the contract has been signed. The remaining balance will be invoiced in line with the agreed payment terms.


    Late payments may incur interest in line with statutory rates (currently 8% plus the Bank of England base rate).

  • What is your preferred method of payment?

    My preferred method of payment is bank transfer. Full payment details will be provided once work has been agreed.